What to expect when ordering directly:
We will ship anywhere in the UK. We deliver on Tuesday, Wednesday, Thursday and Fridays only via overnight cold pack .We do not deliver on Bank Holidays or Weekends …We always try to send your delivery out the next day, however sometimes we may not have the whole stock available at the same time. Most of our deliveries arrive before midday through DHL. However, on rare occasions this may not be the case due to weather, traffic or courier problems. If you have not received your parcel by midday please call us so we can track your consignment.
We will send an email confirmation as well as information on when your order will be shipped.
Most orders are shipped within 24 to 72 hours of receipt.
Please ensure someone is at your delivery address to receive your box of Venezuelan goodies as you will not be refunded if the courier attempts a delivery and no one is around. If you want multiple boxes or a large or varied order, (Wholesale) please call us between 3pm and pm Monday to Friday, or email us at email@example.com There is a extra carriage charge per kilo for larger orders.
If you wish to collect your order from our restaurant please select this option when
placing your order but most importantly let us know the date and time. Keep in mind we only hold orders for 48 Hours.
All of our orders carry a basic postage and packing cost of £13 per delivery -but this can cover up to 8 Kgs (packaging included) on any of our goods, to the same address.
Please Note: For more than 8 Kgs please can you phone our office staff on 02084081136 To place the order as you will need to pay additional postage charges.